The sales and financing department created the best experience I have ever had, and I would refer this dealer to everyone i know seeking to purchase a new car.
I purchased a new car from here the last week of April. The salesman, Karone, did a lovely job and was very pleasant to work with. Karone is the reason I am not giving 1 star. He was great to work with and when I noticed some plastic was missing on part of the exterior of the car he said that he'd have it fixed the next time I go to a Hyundai dealership. On the other hand, Demetrius Alexander has been very unpleasant to work with. He offered me several loans from local banks that offered good rates, but then every time he asked me for information a few days later he needed more information (or even asking for the same info I gave already)... even though I asked if that was everything he needed. To add to that, once the bank loan was clear and the car was in my hands he told me he would send me my paperwork. It has been over a month of me asking him to send copies my paperwork that I signed and he has been ignoring my emails and has not sent my paperwork. I am very unhappy with the services that Tysinger has provided.
I dealt with a total of 2 other salesmen, neither of which was the one that I was originally working with. The first only had me sign for the car. Then I waited an hour for the second to come get me to pay for the car. An hour later I was told that the car was towed. My question is... if I told them I was coming at 430 to purchase the car, why did they not check to make sure the car was ready? And since they didn't check at that point why didn't they check before having me sign for it? And even after that, they had a third opportunity to check while I was paying for it. Instead they made me wait for a car that was not even there and now I am trapped into having it, despite being disrespected since I have already signed the paperwork. I will never buy a car from here again, nor will I ever suggest anyone I know buy a car from here. The saddest part is, my friend who took me here to buy this car, and his family had bought several cars from here. That alone should have been enough for my patronage to be a priority. I am very disappointed and dissatisfied and do not even want the car anymore. I would much rather buy a car from someone who respects my time and money.
I purchased a car from here today and left without it. I came and looked at the vehicle on Thursday and Friday and arranged to come pay for it and pick it up Saturday. Saturday I arrived, signed all the paperwork, paid for the car... just to be told that the car had been towed and they wouldn't be able to get it back until Monday. I am very upset with how things went. The whole time I was there I was passed around from salesman to salesman, none of who knew where the car was or what was going on. My original salesman was off with another customer the whole time and neglected to let the other salesmen know the status of the car I was getting and did not even bother to have the car ready. Because of this I spent 2 and a half hours at the dealership. Most of which I spent confused wondering where the car was. At this point I do not even know any the car because I feel like I was pushed to the side because they felt like the new potential customer was more important than I was.
**edit** I originally rated them 1 star because of my experience. However the company contacted me to apologize and allowed me to get a refund for the car. I am very happy with the way they handled things. Even though originally I had a bad experience the fact that they resolved it so quickly, makes me feel like they actually do care about their customers and they felt bad about the way I was treated. I raised it to 3 stars since they got back with me and resolved everything.
I would highly recommend Keith McCullers and his team. Without a doubt the most enjoyable car buying experience we've ever had. We checked out a lot of other dealers in town, and they were the best in every way that I can think of. They made us feel like we were buying a car on our own terms, and they didn't try to convince us to spend a lot more money on something we didn't want. Test driving and decision making were a breeze. Can't say enough about Keith, Mitch, and Demetrius, as well as the entire Tysinger family!
I was sexually pursued by two sales men at this car dealership I hate this place and it makes me uncomfortable to go there anymore. I wouldn’t recommend this place to anyone especially a female!
Tysinger Automotive Family is a US Car Dealer based in Hampton, Virginia. Tysinger Automotive Family is located at 2712 Magruder Blvd, Hampton, VA 23666, USA.
Please contact with Tysinger Automotive Family using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Tysinger Automotive Family opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.