The customer service here is horrible, that include managers. I will never finance with this company. This company charge me late fees when my payment is automatically deducted from my paycheck before I receive it. This have been going on for over 5 years. When I comforted the company they said they was going to pay me back; however, the refund process takes 30 days, which is unbelievable. Another incident is when the product I'm financing is completed, Special Financing send over a form to inform my employer to stop or change my deduction. Special Financing currently owes me $420.00 due to the non stop of the deduction from my paycheck. I just called to get a status on my account and I was not please with the status so the manager told me it just common sense and not finance anymore. I also had one of my friends do an audit on her account with Special Financing and it turns out they was doint the same thing to her that they did to me. I think this is very bad customer services. Check your accounts with this company becasue they are stealing money from customers.
Thanks, Summer!
I had a great experience with Special Financing. I had moved and wasn't getting my confirmations from them. I scoured Google to find the name of the lender for a surgery a had.
My customer service rep, Summer, was super kind, helpful, and let me know my bill had been paid off! It was a great customer service experience and I am thrilled with their service. Interest rates always suck, but I was able to pay everything back a month ahead of time! Seems that if you pay on time and even a little extra each time, you can shave some of the interest off!
Special Financing Co Llc is a US Finance company based in Hampton, Virginia. Special Financing Co Llc is located at 2504 Build America Dr, Hampton, VA 23666, USA.
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