I had a clogged kitchen sink and couldn't fix it myself, so I scheduled an appointment online at midnight on Christmas day! I love that I could schedule it myself online at any time! The service tech was available early, so called and came ahead of schedule. He told me prices up front, so there were no surprises, which I liked. He spent about 30 minutes trying to unclog it with methods that work on most drains, as he was trying to save me the fee for having to run the snake. I was impressed with all that he tried, but unfortunately, the clog was about 50 feet out, so he had to use the snake. He worked and worked to make sure that the clog was completely clear, and he showed me everything on the camera as he did it. I am pretty skeptical of most plumbing companies, but with this tech, I felt that he was honest and not out to scam me. From my experience, I would highly recommend this company!
Now I know why there are so many reviews - sweepstakes! Anyway. I googled for a plumber, scheduled a service online late at night yesterday, and Shawn was at my house first thing in the morning. He did a good job fixing a clogged toilet. We agreed he needed to pull it and stick a snake down the pipe, but turned out it was a root coming up through concrete and growing into the drain through a deteriorated wax ring. It was an easier job than planned, but the price didn't change - that's the only downside. Understandable though, I can't expect it to go down after we signed a work order.
Prompt and profeessional service. Great customer service. There was a little mix up on price but the GM called me personally to apologize and fix the issue. Best customer service I've dealt with in while. From the GM, to the technician, down to the lady answering the phone everyone had great phone etiquette and did what they said they were going to do. I'd recommend them to my friends and family.
Scott was awesome! He was very kind and worked diligently to fix my plumbing issues. I got a great price for the work that was done, and he did everything I asked of him! A very nice guy, who took the time to make that personal connection with his customer. Highly recommend him to anyone looking for work!
Main sewer line to the house was backing up. Although the issue ended up taking multiple days and two people (first Mario then Shawn) to resolve, I am very pleased with the result. Both were very helpful and friendly, and Shawn especially provided excellent background information on the issue with suggestions on how to both avoid it in the future, and ways to deal with it if I do have problems again. I would highly recommend this service.
I don't know how their price compares to everyone else out there, but I can't complain about the service.
To make things better, Shawn did a video inspection of the pipes as far as 65' and found a cleanout in the yard (I didn't know there are two). All pipes are nice and clean, let's just hope that root doesn't grow back too fast.
Roto Rooter Plumbing Water Cleanup is a US Plumber based in Hampton, Virginia. Roto Rooter Plumbing Water Cleanup is located at 105 E St Ste 100A, Hampton, VA 23661, USA.
Please contact with Roto Rooter Plumbing Water Cleanup using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Roto Rooter Plumbing Water Cleanup opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Plumber in Hampton