I checked with this facility on a Thursday after the moving company I hired failed to show up. I told the girl at the desk I was running late getting my things out of my old apartment and I was looking for a facility that had extended gate hours. She advised that she could grant me 24-hour access for the night....Well I show up in the U-haul with my things and of course I couldn't get in the gate and had to keep the truck for an additional day, again that was Thursday. I called and complained about the situation on Friday and was relieved that the district manager was so professional and courteous. I get to the unit on Saturday, turn on the light in my storage and immediately spot 5 or 6 ROACHES crawling all over my things..... I get to the office to let the property manager know that I didn't have any roaches in my apartment, how is it possible for so many bugs to be in the unit that fast and You've never had a complaint??? After, less than 72 hours, that's a good indication of an infestation, which by the way is not covered under that insurance policy they make you buy!!! The property manager looks me in the face and says, well it's been over 24 hours so we can't refund your money! Ummmm, lady I'm done with this place, after only one day!!! You might not refund my money, but my bank will be getting a call first thing Monday. Trust, I will have my money and a new storage facility. Stay away from this place!
I had a wonderful experience at this location. Susan was awesome, friendly, courteous and professional thru the whole process.
My wife and I experience at public storage was great. Susan was one of the nicest people she was very respectful, and caring. A very hard working woman. I'd definitely recommend this place to someone. We made Susan's day and she made our day as she pressed through the work load with a smile and her humor. Great customer service skills Susan!!!!!!!
Susan was AWESOME! Very thorough! Knowledgeable and made my transaction go very smooth!! Great Job Susan!! You deserve 10 stars!
Outstanding service!!! Susan, the property manager, was extremely helpful and understanding...kinda threw me off. It's not everyday that I run into someone does their job with such joy. Hanna was also very helpful...they return phone calls, folks! It starts at the top. You got our business for the next four years plus when my youngest son comes to HU. - Eric
Also, Erica who assisted did very well, an asset!! I will recommend this location to my friends and associates!!!!!!!!!
Public Storage is a US Storage based in Hampton, Virginia. Public Storage is located at 1205 W Pembroke Ave, Hampton, VA 23661, USA.
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