I'd like to note a few things. First, we've ordered at that time and even closer to closing without any issue. Second, we live very nearby and not in a bad neighborhood. Third, and most importantly, we are not unreasonable people! We understand that this is a small local restaurant that may not have the same resources that a chain would, and that from time to time there may be issues with driver availability or other problems a small business might encounter. Had we been spoken to with an ounce of civility, simply told that no driver was available or that there wasn't sufficient time to prepare an order or whatever the case may have been, we could have picked up the order or made other arrangements. No harm, no foul... we like to support small local businesses, and do understand that occasionally problems come up that are beyond control or not able to be remedied immediately. But there is simply NO EXCUSE for being treated so rudely! I've worked in customer service most of my life and would NEVER speak to/yell at a customer and treat them like we were treated.
I wish i could do no stars. The delivery guy was nice unfortunately the attitude of the guy on the other end of the phone lost the sale and a customer.
Everything was A+. ...Great pie's and ice-cold-beer. Friendly staff and our waitress was nice and making sure we had everything to make our visit happy for our kids. Will and do recommend to everyone. Thanks for everything
Yes the owner is a little blunt and rough around the edges but he makes some good arss pizza!!!! I love just the regular cheese pizza and all the grease! Thank you!
To the owner(s) of Ricco's Pizza: Pay attention to your reviews - I had no idea until this point that there were so many similar experiences with your unacceptably poor customer service. Great food will not make up for lousy service! We threw away your menu, and not only have you lost us as customers, but you've lost our recommendation to everyone we encounter... so consider your loss far greater than the $200 per month or so that we bought. Word of mouth (and social media) can be your boon or your bane, and 1 angry customer can do more damage than 10 happy ones can make up for. Each and every customer is important, and great customer service is how you keep them coming back. Change your ways before you lose too many - the sooner the better. Good luck.
LOST a good customer due to their RUDE and totally unprofessional behavior! We've been regular customers (orders typically $60+ almost weekly) since we moved here 3 years ago. A neighbor recommended Ricco's to us, and we fell in love with the food!
Can SOMEONE PLEASE tell me WHY I paid $9.05 for a 6" philly steak with mushrooms and onions and peppers? I could have gone to CAPRI PIZZA ( which I usually do but this is closer) and got a WHOLE SUB FOR ONE DOLLAR MORE? With BETTER QUALITY AND QUANITY? I will NOT BE BACK AT THAT PRICE!!!! Very DISAPPOINTED
However, last night my husband called to place an order for delivery about an hour before closing. The man who answered the phone barked at him in a nasty tone saying that he should have called an hour ago. When my husband said there's nothing to indicate that on the menu, and the man got even nastier. My husband was so shocked by his behavior that he said we'd never order from them again, and hung up.
Ricco S Pizza is a US Meal Delivery based in Hampton, Virginia. Ricco S Pizza is located at 55 W Mercury Blvd, Hampton, VA 23669, USA.
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