I was born and raised here and have a fair amount of food service and specialty food business experience under my belt. I acquired this experience before during and after pursing my degree at Virginia Tech and am completely appalled at the way we were treated.
Here is our story:
It's sad because the food is good but the customer service stinks!! I hardly ever leave reviews but I need to for this place. I order for delivery and of course was over charged and my order was made wrong. When I called to explain how I was over charged I was told I wasn't and that I need to call my bank about the charge. After calling back twice they then decided to refund me the overage and then I was called a broad. I open my food and it's wrong so I drive up here and believe it or not the person I was speaking with on the phone was the owner and she said well broad is another word for a women I asked how you would like it if I came in your establishment and called you a broad she had nothing to say. THIS PLACE IS A NO FOR ME. I will NEVER spend another dime at this place.
We asked the owner of Anna's, regarding our circumstances (baby shower and individual checks), if it were okay to host a party of 10-15. No charges for space or minimum check requirements were established with the owner, so we agreed to set the reservation for today (Sunday, April 21st 6PM).
I feel that the Better Business Bureau should be aware that ANNA's Italian Restaurant on Big Bethel gave me the most unprofessional and degrading service I've ever experienced in my 24 years living in Hampton, VA.
The pizza is great I order from this place every other week, the Only thing i don't find appealing. Is there customer service, I was placed on hold without even saying please hold and I was waiting for five minutes until someone just hung up the call. I called back the the lady there is just beyond rude. I'm calling to get good pizza and also a little bit of a courtesy response because if you want tips you have to at least talk like you care for you're customers and be polite. Overall the customer service needs to be worked on or take a training class on how to be polite. I don't think I will be ordering from this place. It definitely takes presentation to keep having the customer coming back for more. There is another location and honestly I rather take the fifteen minute drive. Someone needs to rehire a new owner or something because good food should not be jeapordize on behalf of crappy service. Either way never a F***ing gain
I have been eating here for a few years. I've had both dine in and delivery. Food is always Great! I live the pizza and their Canadian Bacon sub. Portions are always more than I can eat. Have you seen the amount of fries they give you? Wow, enough for three people. I love it. The staff and delivery people have always been kind and courteous to me. Maybe because I'm kind kind and courteous. I've moved to the Southside, but have plans to return to their establishment this Sunday.
In summary, our baby shower party of 12 were ran out of the restaurant in the middle of eating dinner and were being threatened and insulted by our waitress. Extremely RUDE staff. Insinuating we were not going to pay for our bill. (TOTALLY FALSE! we bought whole pies, wine, sandwiches, sides, cakes, etc)
Had reservations for an awards dinner with my son's soccer team and their families. They were quick, efficient and portions were large.
Our waitress brought out our orders and rushed us out, immediately handing us our checks. She demanded that we leave before the cops were called. We did not understand why, for we were in the middle of eating and in the middle of a surprise sex baby shower dinner. She insisted that we had a minimum check requirement for $100 that was unmet and that she had received word that we were not going to pay our checks or tip our waitresses. This is ultimately false, for we CHOSE ANNA's specifically for dinner instead of hosting it at one of our homes because we heard the food was amazing and planned to indulge as paying customers. Also, we manually added up all of our checks and it came out to OVER $115. After we told her this, she then said that we were being kicked out because not all of us were ordering. Two guests left after 15 minutes because they had to go to work, every one else ordered dinner, and the only person who did not order food, ordered a glass of wine with the intention of having more than one glass. Our waitress then proceeded to tell us that, "we are not a banquet service" and that they booked the place and allowed us in their establishment "under false pretenses".
We have never been more humiliated in our lives. Especially in celebrating something as beautiful as a baby-shower, the gift of life.
We all personally plan to speak with the owner in regards to our horrible experience in hopes that he/she performs the corrective measures necessary to ensure that this never happens again to any of their guests.""
Annas Italian Restaurant is a US Restaurant based in Hampton, Virginia. Annas Italian Restaurant is located at 1156 Big Bethel Rd, Hampton, VA 23666, USA.
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